B9Game Privacy Policy — How We Protect Your Data in Pakistan

1. Who We Are

B9Game is an online gaming and sports betting platform operating at b9game.im, serving registered players in Pakistan. In the context of this Privacy Policy, "B9Game", "we", "us" and "our" all refer to the platform operator responsible for determining how personal data is collected and used.

B9Game acts as the data controller for all personal information collected through the platform. This means we make decisions about what data is collected, how it is stored, who has access to it and how long it is kept. If you have any question about how your data is handled, the correct first point of contact is our support team at support@b9game.im.

2. Data We Collect and How We Collect It

B9Game collects personal data through several channels, each described below. We collect only what is necessary for the stated purpose and do not request information that we have no legitimate reason to hold.

Data you provide directly: When you register a B9Game account, you provide your name, Pakistani mobile number and, in some cases, an email address. If you complete identity verification — required for withdrawals above certain thresholds — you provide a copy of your CNIC. When you contact support, you provide the details of your query. When you set up payment methods, you provide your Easypaisa number, JazzCash number or bank details.

Data generated by your activity: When you use B9Game, we automatically log technical data including your IP address at login, the type of device and browser you're using, and session timestamps. We also record your gaming activity — which games you play, the stakes you place, the results of your bets and your cash-out decisions on crash game rounds. This data is used for account security, fraud detection and to ensure correct game settlement.

Data from payment providers: When you make a deposit or request a withdrawal through Easypaisa, JazzCash or other supported methods, B9Game receives a transaction confirmation from the payment provider. We do not receive or store full payment credentials — only the transaction reference, amount and account identifier necessary to credit or debit your B9Game balance correctly.

3. How B9Game Uses Your Personal Data

B9Game uses the data we collect for the following specific purposes. We do not use your data for purposes not listed here without first seeking your consent:

• Account creation and management: Processing your registration, maintaining your account, managing your balance and handling account-related requests such as password resets or contact detail updates.
• Payment processing: Crediting deposits to your account, processing withdrawal requests to your nominated payment method, verifying that payment instructions match your registered account details, and maintaining financial records for each transaction.
• Identity verification: Confirming that you meet B9Game's minimum age requirement of 18 years, verifying that your registration details are accurate and that you are the legitimate account holder when processing high-value withdrawals.
• Game operation and settlement: Recording your bets, calculating results, applying game rules, settling cricket betting markets, processing crash game outcomes and ensuring that your account balance accurately reflects all activity at all times.
• Fraud detection and account security: Monitoring account activity patterns to identify unusual behaviour, detecting attempts to operate multiple accounts, identifying possible bonus abuse and protecting your account from unauthorised third-party access.
• Customer support: Receiving, investigating and responding to support queries, disputes and complaints. Our support team accesses account data only to the extent necessary to resolve the issue you raise.
• Platform improvement: Using anonymised, aggregated usage data to understand how players navigate the platform, which features are most used, where performance can be improved and how the mobile experience can be optimised for Pakistani network conditions.
• Responsible gaming: Monitoring patterns that may indicate problem gambling behaviour so that B9Game can proactively offer responsible gaming tools or, where necessary, flag an account for additional review.
• Marketing communications: Sending promotional messages about B9Game offers, new game launches and bonuses — but only to players who have not opted out of marketing. See Section 11 for full details on marketing preferences.

4. Legal Basis for Processing

B9Game processes your personal data on the following legal bases:

• Contract performance: Processing your identity data, contact details, payment information and gaming activity data is necessary to deliver the B9Game service you registered for. Without this processing, we cannot operate your account.
• Legitimate interest: Fraud detection, account security monitoring and platform performance analytics are conducted on the basis of our legitimate interest in protecting the platform, preventing financial crime and improving the service for all Pakistani players.
• Legal obligation: Where applicable regulations require us to retain certain records — such as financial transaction history — we do so on the basis of legal compliance. B9Game will notify you if a legal obligation requires us to retain data beyond your requested deletion period.
• Consent: Marketing communications are sent on the basis of your consent. You can withdraw this consent at any time by contacting support or using the opt-out mechanism in any marketing message you receive from B9Game.

5. Sharing Your Data

B9Game does not sell, rent or trade personal data to any third party. The circumstances under which B9Game shares player data are limited and specific:

• Payment processors: When you make a deposit or withdrawal, your B9Game account identifier and transaction details are shared with the relevant payment provider (Easypaisa, JazzCash, bank, etc.) solely to process that transaction. These providers are contractually obligated to use the data only for that purpose.
• Game content providers: For games provided by third-party developers such as Spribe (Aviator) and Pragmatic Play (Spaceman), your game session data is processed by the provider to operate the game. This includes your stake amount and round outcomes. These providers operate under data processing agreements that restrict their use of this data.
• Fraud and security services: B9Game may share account identifiers and behavioural flags with third-party fraud detection services that help us identify and prevent account abuse. Data shared for this purpose is the minimum necessary to flag a risk and is never shared with multiple providers simultaneously.
• Legal requirements: If B9Game receives a valid legal demand from a relevant authority requiring disclosure of specific account data, we will comply with that demand. We will notify the affected player where we are legally permitted to do so.

6. Payment Data Security

B9Game takes particular care with financial data given the sensitivity of payment information and the PKR amounts involved in gaming transactions. Key protections specific to payment data include:

• Full payment credentials (Easypaisa PIN, bank passwords, full card numbers) are never collected or stored by B9Game at any point. Payment authentication happens directly within the payment provider's secure environment.
• Withdrawal instructions are matched against your registered payment method before processing. Withdrawals to payment methods not previously used for deposits on the same account are not permitted.
• All financial transaction records are stored in encrypted form with access restricted to B9Game's payment operations team and, where required, our fraud investigation team.
• B9Game retains financial transaction records for a period of seven years from the date of the transaction to comply with standard financial record-keeping requirements. After this period, records are permanently deleted.

7. Cookies & Tracking Technologies

B9Game uses cookies and similar tracking technologies on the platform. The table below describes each category of cookie we use, its purpose and whether it can be disabled.

B9Game does not use advertising cookies and does not permit third-party advertising networks to place cookies on its platform. The analytics cookies used by B9Game are configured to anonymise IP addresses before any data is processed, meaning individual player identification is not possible from analytics data alone.

Most browsers allow you to view, delete and block cookies through their settings menus. Blocking essential cookies will prevent you from being able to log in to your B9Game account. If you need guidance on managing cookies in your specific browser, contact our support team.

8. Data Retention Periods

B9Game retains personal data only for as long as it is needed for the purpose it was collected. The following retention periods apply:

• Account data (name, mobile number, email): Retained for the lifetime of the account plus two years after closure. After this period, account data is deleted or anonymised.
• Identity verification documents (CNIC copies): Retained for five years from the date of submission, in line with standard identity verification retention practices. After five years, documents are permanently deleted.
• Financial transaction records: Retained for seven years from the date of each transaction. This period is applied to all deposit and withdrawal records regardless of account status.
• Game activity records: Retained for two years from the date of each gaming session. Individual round results for crash games are retained for 90 days after which time they are aggregated and anonymised.
• Support communications: Retained for three years from the date of the last message in each conversation thread. Dispute records involving financial claims are retained for seven years.
• Analytics data: Retained in anonymised form for up to 24 months. Individual-level analytics data (where it exists) is anonymised within 90 days of collection.
• Marketing preference records: Retained for the lifetime of the account so that B9Game can demonstrate compliance with opt-out requests. These records are not used for any other purpose.

You may request early deletion of your data outside these standard periods by contacting support. Where a legal obligation prevents early deletion — such as the seven-year financial records requirement — we will explain this clearly and delete the remaining data as soon as the obligation expires.

9. Your Privacy Rights

As a B9Game player, you have the following rights in relation to your personal data. These rights are real and exercisable — to use any of them, contact our support team at support@b9game.im.

10. Children's Privacy

B9Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires players to confirm that they are at least 18 years old, and identity verification checks are designed to detect any misrepresentation of age.

If B9Game discovers that a player has provided false age information during registration and is under 18, the account will be closed immediately. All funds held in the account will be returned to the payment source used for the original deposit, and all gaming activity data will be permanently deleted. We will not retain data relating to an underage player beyond what is needed to process the account closure.

If you are a parent or guardian and believe that your child has registered a B9Game account, contact us immediately at support@b9game.im. We will investigate and take action within 24 hours of receiving your report.

11. Marketing Communications

B9Game may send marketing communications including promotional offers, bonus announcements, new game notifications and event-based messages (such as PSL season offers) to players who have consented to receive them.

Marketing messages are sent via SMS to your registered Pakistani mobile number and, where an email address is provided, by email. We do not conduct phone call marketing.

You can opt out of marketing communications at any time by:

• Replying STOP to any SMS message from B9Game
• Clicking the unsubscribe link in any marketing email
• Contacting support at support@b9game.im with the subject "Unsubscribe from Marketing"

Opting out of marketing has no effect on your ability to use B9Game. You will still receive essential transactional messages — such as deposit confirmations, withdrawal notifications and account security alerts — regardless of your marketing preference. These messages are not marketing and cannot be opted out of while your account is active, as they are necessary for account operation.

12. Security Measures

B9Game applies the following technical and operational security measures to protect personal data:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and B9Game servers. Look for HTTPS in your browser address bar when using the platform.
• Encryption at rest for all personal data stored on B9Game servers. Database encryption means that even if server infrastructure were compromised, individual data records would remain unreadable.
• Role-based access controls within B9Game's team — each team member can only access the data categories necessary for their specific role.
• Two-factor authentication available on all B9Game player accounts — strongly recommended and actively encouraged. Internal B9Game systems require multi-factor authentication for all administrative access.
• Continuous fraud monitoring on all account activity, with automated alerts for unusual patterns such as login from a new device or IP address, or unusual withdrawal requests.
• Regular security reviews of the platform infrastructure. B9Game conducts periodic internal security audits and acts on any findings promptly.

While B9Game takes every reasonable precaution to protect your data, no internet platform can guarantee absolute security. You play an important role in protecting your own account — use a strong, unique password for B9Game, enable two-factor authentication, and never share your login credentials with anyone.

13. Updates to This Privacy Policy

B9Game may update this Privacy Policy from time to time. Where a change materially affects your privacy rights or how your data is used, we will notify registered players via SMS or email at least 7 days before the change takes effect. Minor changes — such as clarifications of existing language or updates to contact information — may be made without advance notice.

The current version of this policy is always the version published on this page at b9game.im/privacy-policy. The "Last Updated" date at the top of the page indicates when the most recent revision was made. We recommend reviewing this policy periodically. If you continue using B9Game after a change takes effect, you are confirming acceptance of the revised policy.

14. Contact Us About Privacy

For any question, concern or request relating to this Privacy Policy or how B9Game handles your personal data, please contact our dedicated privacy support channel:

• Email: support@b9game.im — include "Privacy" in the subject line for fastest routing to the relevant team member
• Live Chat: Available 24/7 through the chat widget on any B9Game page — ask to be connected to the privacy team for data rights requests
• Response time: Acknowledgement within 2 business days; full response within 30 calendar days for all data rights requests

This Privacy Policy should be read alongside B9Game's Terms and Conditions, which govern the overall relationship between you and the platform. For information on responsible gaming tools and player welfare support, visit our Responsible Gaming page.